About the position
DutiesThe PROS Data Centre (PDC) provides support to frontline police officers by completing their data entries. This primarily involves transcribing reports recorded by police officers and entering the required data into a variety of computer platforms. This operational assistance enhances the quality and accuracy of police records and reduces the time a police officer may spend in front of a computer so they can concentrate their efforts towards police investigations.
Manages all human aspects of the PROS Data Centre. Supervises 4 to 10 PROS clerks. Organizes staff shift schedules and authorizes all leave requests. Initiates and co-ordinates staffing of vacant positions and training of new employees.
Liaises with Detachment Commanders and District Commanders on service delivery. Carries out field assignments to review and document existing procedures and systems.
Managers financial aspects of the PROS Data Centre. Procures supplies and equipment required by the PROS Data Centre.
Intent of the process
The intent of this process is to staff a position on a indeterminate basis in Calgary, Alberta, and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment) within the Royal Canadian Mounted Police.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
Positions to be filled
1
Important messages
*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*
Applicants are responsible for ensuring all information provided on their application is accurate and up to date at the time of application.
For this selection process, we will communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.
Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.
Volume Management strategies may be used.
Candidates invited to the assessment stage will be required to provide ORIGINAL proof of their education credentials, i.e., their degree or official transcript. Failure to do so may result in you not being considered further in the selection process.
Conditions of employment
RCMP Enhanced Reliability Status (ERS) security clearance.
Those selected must meet and maintain the above condition of employment throughout their employment.
The process requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.
Operational Requirements
Willingness and ability to work overtime as required.
Willingness and ability to work in a busy police environment, which may include exposure to unsetting and/ or graphic material.
Possession of a valid provincial driver's license or the mobility normally associated with the possession of a valid driver's license.
You need (essential for the job)
Your application must clearly explain how you meet the following
A secondary school diploma or an acceptable combination of education, training and/or experience*.
*Proof of education and/or training will be required prior to appointment.
Candidates with foreign credentials must provide proof of Canadian equivalency. See Degree equivalency link below.
Learn more about degree equivalency.
Experience as a PROS Information Manager.
Experience in using spreadsheet software, an electronic mail system and a word processing system in business setting.
Experience in providing service to clients by telephone, in person or in writing.
Ability to communicate effectively in writing.
Applied / assessed at a later date
Ability to communicate effectively orally.
Ability to supervise.
Ability to develop others.
Ability to plan and organize.
Effective interpersonal skills
Conflict resolution
Attention to detail
Judgment
Problem-solving
Showing Initiative
Dependability
You may need (asset qualifications)
May be applied / assessed at a later date
ASSET QUALIFICATIONS:
Experience providing administrative, financial and operational support services.
Experience using the Public Service Performance Management application for supervisors.
Experience transcribing statements from audio cassettes or digital media.
Experience in employee supervision including assigning work, scheduling, and monitoring performance.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
Preference
Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.
Learn more about preference to veterans.