Detachment Services Assistant

Work environment
This position involves working along side Members and one additional support staff within the Kitscoty detachment. The working environment is very team based often with competing demands and dynamic situations. At times there may be exposure to images and reports that may be disturbing in nature. Some of the tasks of this role include: Interaction with the public at the front counter or by telephone, taking complaints and assigning files to Members, working with sensitive diary dates that are expected to be met, and working with outside agency partners on an ongoing basis to maintain effective communication

Intent of the process
This process will be used to staff one indeterminate full-time position in Kitscoty, AB. A qualified pool of candidates may be established and used to staff similar positions with various tenures within the Royal Canadian Mounted Police (i.e. indeterminate, term, deployment, acting, assignment and secondment).Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages
Persons who submitted an application under selection process number 25-RCM-EA-K-EAD-KITSCOTY-143161 do not need to apply as their application is already being considered. 📌ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES thatdemonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is notsufficient to only state that the requirement is met or to provide a listing of current responsibilities.📌FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.Your application must adhere to the stipulated format.📌FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THEREJECTION OF YOUR APPLICATION.The Competency “effective written communication” will be assessed through the screening questions.📌CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

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Reliability Status security clearance - RCMP Enhanced Reliability Status security clearance.NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

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Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic materialWillingness and ability to work overtime, if required

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Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Experience providing service to internal or external clients / general public, via telephone or in person.Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.Experience working with Microsoft Word and Excel

Effective oral communication
Effective written communication
Ability to deal effectively with police situations
Ability to prioritize work to meet deadlines

Attention to detail
Working effectively with others
Thinking things through
Showing initiative and being action-oriented
Dependability

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Applied / assessed at a later date

English essential

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Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).Experience liaising with court representatives or officials, or preparing court disclosure packages.Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Learn more about preference to veterans.

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