Visitor Facilities Attendant / Visitor Services Attendant (2 Streams)

Duties
Visitor Facilities Attendant (Stream 1):Facilities Attendants play a very important role here in Jasper National Park. They are tasked with cleaning and maintaining Parks Canada Agency visitor facilities/buildings and grounds in all corners of the Park. The right people to fill these positions should work well with others, take pride in their work, and in going the extra mile to contribute to creating memorable experiences for visitors. This is a dynamic team and as a presence in all regions of the park, Facility Attendants have the opportunity to take on novel tasks interact with visitors answering inquiries and providing direction and representing the Parks Canada Agency at all times in addition to their routine cleaning and maintenance duties.
Visitor Services Attendant ll (Stream 2):Campgrounds - Campground Attendants welcome visitors from all over the world, providing information, and education about camping in the national park. Campground Attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies. Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds to ensure visitor compliance with park regulations. Team members are also accountable for collecting fees and keeping accurate financial records.Entry Gates - As the first line of contact for visitors entering Jasper National Park, Gate Attendants have the privilege of welcoming visitors into the park and setting the tone for their visit. Gate Attendants at any of Jasper’s three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and park information. Gate Attendants work independently for most of their shift but their work contributes to the smooth functioning of a larger team.Prevention and Compliance – Be the friendly face of Jasper National Park and spend your day out at the park’s most popular day use areas directing traffic, interacting with visitors and educating the public on park rules. Your role will be to mitigate traffic congestion at specific locations through active traffic control, rove throughout the park updating a live webpage with parking lot capacity, and be a Parks Canada representative out in the park answering visitor questions, providing information and communicating park regulations.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures (indeterminate, seasonal, term, full-time, part-time), security levels, language requirements, and locations.Clearly identify in your application the position(s) or stream(s) for which you are applying.

Important messages
We prefer to accept online applications for this process. Persons who are unable to apply online must contact Human Resources () prior to the closing date with a résumé and cover letter demonstrating how they meet the essential education and experience requirements, and quoting the selection process number.🏆 Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2025).

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OPERATIONAL REQUIREMENTS:• You will be required to wear a Parks Canada uniform and wear it in accordance with the Parks Canada Uniform Policy.
• Willingness to work irregular hours, including overtime, weekends, and statutory or provincial/territorial holidays, as required.
• You will be required to work and travel in a variety of terrains and weather conditions while performing your duties.
Visitor Services Attendants and Visitor Facilities Attendants are expected to commute to their assigned workplaces via personal vehicle or transport, up to 60 km from the Jasper townsite. The Parks Canada Agency pays commuting allowance to eligible employees for distances that total over 32 km.

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EXPERIENCE (BOTH STREAMS):• Experience in providing cleaning services in facilities such as commercial or institutional environments (other facilities may be considered)
• Experience providing information and service to the public, including complaint resolutionEXPERIENCE (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):• Experience identifying hazards and potential risks and taking proactive steps to maintain a safe environment. (Examples: Making recommendations to improving workplace safety, addressing unsafe conditions, and educating public on rules and regulations when non-compliance is observed).
• Experience in handling cash, operating point of sales and performing cash out duties.

KNOWLEDGE (BOTH STREAMS):• Knowledge of how to apply health and safety procedures at the work site.

ABILITIES (BOTH STREAMS):• Client Focus – Providing service excellence to internal and/or external client.
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Demonstrates Integrity – Dependable, honest and consistent.
• Problem Solving– Identifying problems and the solutions to them.
• Teamwork – Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.

PERSONAL SUITABILITY (BOTH STREAMS):• Exercises sound judgment
• Communicates effectively
• Takes responsibility
• Personally connects with people

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Applied / assessed at a later date

Various language requirements - English Essential or Bilingual Imperative, Level (- - B / - - B)

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ASSET ABILITIES (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):• Enforcement – understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.

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