Heritage Presenter I

Duties
Working under supervision of Interpretation Officer/Coordinators, the Heritage Presenter delivers interpretive presentations, programs, activities and special events that engage Canadians and other visitors in the learning, enjoyment, connection to, and appreciation of the natural and cultural heritage of the Cave and Basin and Banff Park Museum National Historic Sites. Candidates should also demonstrate flexibility in response to the organization’s changing needs and will be able to learn quickly and pick up new methods and techniques both within and outside their current area of expertise. This position is responsible for: • Presenting meaningful, captivating and enjoyable interpretation programs and activities that enhance the overall visitor experience of the national historic sites
• Perform cashier duties, sell permits; assist in the daily operational tasks, including opening and closing of national historic sites
• Greet and orient visitors; deliver reception, orientation, public safety and visitor experience information
• Adapt information when delivering presentations to address the needs of specific visitor groups, audiences and individuals
• Participate in the coordination and delivery of familiarization tours for clients and tourism industry stakeholders
• Participate in the coordination and delivery of after-hours special events and private functions

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Important Information:1. Applications for this inventory competition will be pulled on November 17, 2025. Subsequent applications will be pulled if and when required. 2. Living accommodations will not be provided. 3. You must provide contact information for 3 work references.We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact prior to the closing date.In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

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• Successful completion and maintenance of reliability security clearance including fingerprints
• Willing and able to wear a Parks Canada uniform and/or dress in costumes

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• Willing and able to work weekends, irregular hours, overtime and/or statutory and provincial holidays
• Willing and able to work from various locations
• Make moderate physical effort to sit and stand for prolonged periods and/or tidy facilities/grounds
• Willing and able to work outdoors and be exposed to various weather conditions
• Willing and able to demonstrate tasks to others

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A secondary school diploma or approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position. Education equivalency: An acceptable combination of individual courses or experience relevant to the position (i.e. interpretation, performing arts, and public speaking, museum studies, cultural knowledge, history or other discipline and life experiences relevant to the position) will be considered.

EXPERIENCE IN:
• Delivery of interpretive programs, performing arts, museum education or storytelling
• Responding to public and visitor inquiries, providing guidance and information
• Performing operational logistics including following opening and closing procedures, experience in handling cash and operating point of sales terminal

KNOWLEDGE OF:
• General knowledge of the Banff Park Museum and Cave and Basin national historic sites

ABILITIES:
• Visitor/Client Focus: provide service excellence to visitors and external/internal clients, and maintain a positive and energetic attitude while continuously engaging with high volumes of people and a busy environment
• Communication through Interpretation: Listen to others and communicating articulately to inform, influence and engage visitors to the national historic sites
• Teamwork: Work collaboratively with others to achieve organizational goals
• Ability to accept constructive feedback and engage in ongoing learning and improvement

PERSONAL SUITABILITY
• Personally connects with others
• Takes responsibility
• Exercises sound judgment
• Communicates effectively
• Demonstrates Integrity

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Applied / assessed at a later date

Various language requirements - English Essential/ Bilingual Imperative (--B/--B)

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