We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Persons with a priority entitlement may self-refer if interested in the PO-TCO-01/LES-TO-01 position and will be considered in priority to all other applicants.
1) You are required to complete screening questions that clearly demonstrate how you meet the essential criteria of education, experience and any asset education and asset experience if applicable. Your response must include HOW (concrete examples), WHEN (dates) and WHERE (location of work) you meet the essential criteria required. It is your responsibility to provide complete and appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
2) The screening board cannot make any assumptions about your experience and will not contact candidates for additional or potentially missing information.
3) Please DO NOT send a cover letter. The screening questions replace the cover letter. We will NOT review cover letters.
4) Resume may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.
Please consult the "Other Information" section to learn more about this process.
๐ฎ๐พ A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful โlife or deathโ situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.
๐ The intent of the process is to establish a pool of qualified applicants for the training program.
Upon initial appointment as a 9-1-1 Police Dispatcher (Telecommunications Operator Trainee), continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: Number to be determined
Your rรฉsumรฉ.
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A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:
โข A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
โข An acceptable* combination of education, training and/or experience.
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.
Various language requirements
English Essential
Bilingual โ Imperative (BBB/BBB, BBC/BBC, CBC/CBC)
Information on language requirements
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โข Communication
โข Composure
โข Conscientiousness
โข Develops Self
โข Flexibility
โข Meeting Client Needs
โข Problem Solving
โข Teamwork
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โข Effectively communicate โ oral and written
โข Recall details such as addresses, phone numbers and licence plates while performing other tasks
โข Prioritize
โข Read Maps
โข Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
๐ข NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
โผ๏ธOPERATIONAL REQUIREMENTS:
โข Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
โข Work on short notice and overtime to meet operational needs
โข Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching
โข Security clearance โ RCMP Enhanced reliability status
โข Work shift work (24 hours a day, 7 days a week and 365 days a year)
โข Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
โข Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
โข Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
๐ข NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.
To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visithttp://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled โTo apply as a police officer, you must not haveโ, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.
Following are some of the benefits associated with applying on-line:
โ Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
โ Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
โ Applicants can verify the status of their applications, at any time.
โ Applicants can be notified electronically of tests or interviews and results.
โ For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on- line.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact 1- 800-645-5605. โ๏ธ
Persons are entitled to participate in the appointment process in the official language of their choice.
Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e- mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
All communication relating to this process may be used in the assessment of other qualifications.
Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.
โ A situational exercise may be administered.
โ An interview may be administered.
โ Reference checks may be sought.
โ Candidates will be required to pay for their own travel.
โ Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.
โ Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/
If the name identified on the above documents is different than your current legal name, please also provide proof of name change.
You must provide proof of your Canadian Citizenship or Permanent Residency. The original of one of the following documents must be provided for verification:
- Provincial or territorial birth certificate
- Naturalization certificates (issued prior to Jan. 1, 1947)
- Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb.14, 1977)
- Certificates of Retention
- Citizenship certificate
- Permanent Resident Status/Card
๐TCO โ JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION.
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.