We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
🏆 Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2024).🏆
📢📢 Work Location: St. John's, Newfoundland and Labrador
There are no remote work options available for this position and the successful candidate is expected to relocate to St. John's, NL (or surrounding area). Please note: Housing is not provided.
📌We will only accept on-line applications received via the jobs.gc.ca site. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button "Apply Online" below.
📌Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
📌Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
📌Persons are entitled to participate in the appointment process in the official language of their choice.
📌Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.
🤝Employment Equity:
Diversity and inclusion are at the core of our values at Parks Canada. We are committed to building a skilled and diverse workforce that reflects the population we serve. If you belong to one or more of the following Employment Equity groups, Indigenous Peoples, Racialized Communities, Persons with Disabilities, and equity-deserving groups such as LGBTQ2+, we encourage you to apply and fill out the Employment Equity (EE) section in your job application to let us know. As part of this selection process, we may conduct targeted screening of candidates based on one or more of these employment equity groups.
• Provide information and revenue collection at visitor centres
• Respond to visitor needs
• Regularly clean and provide minor maintenance to washroom buildings and other facilities
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Top 6 reasons to work for Parks Canada:
⚖️ Work-life balance
📅 Paid vacation and leave
📚 Training and professional development
🏞️ Working in beautiful locations
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service
ANTICIPATORY: Term employment from May to October 2025.
The results from this competition may be used to staff similar positions in the future on an indeterminate, term, seasonal or acting assignment basis.
Positions to be filled: Number to be determined
Your résumé.
Education:
Successful completion of secondary school according to provincial standards.
Experience:
EX1: Experience in providing information and service to the public, including complaint resolution.
Bilingual - Imperative (BBB/BBB)
The Visitor Services Attendant position must obtain intermediate level (BBB) evaluation results in reading, writing and speaking in their second language (English or French) prior to hiring.
Information on language requirements
Knowledge:
K1: Knowledge of regional tourism offers
Abilities:
A1: Ability to answer and anticipate visitor needs
A2: Ability to receive and resolve visitor complaints
A3: Ability to work collaboratively with others
Personal Suitability:
PS1 : Exercices Sound Judgement
PS2 : Communicates Effectively
PS3: Organization and Attention to Detail
Asset Experience:
AE1: Experience in data entry of statistical information
Operational Requirements:
• Be exposed to variable weather conditions
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Work from Signal Hill National Historic Site or Cape Spear National Historic Site
• Must provide own transportation to and from the workplace
Reliability Status security clearance
• Willingness to wear a Parks Canada uniform and prescribed protective equipment
• Willingness to use safe work practices (training and terms of use provided)
• Willingness to work irregular hours, shift work, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
• Possession of a valid class 5 Driver’s License
• Willingness to obtain First Aid Certification
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
We thank all those who apply. Only those selected for further consideration will be contacted.