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Detachment Services Assistant
Original government version here
Closing: 2024-11-05

Detachment Services Assistant

Reference number: RCM24J-038496-000005
Selection process number: 24-RCM-EA-F-REG-ONIONLAKE-132807
Royal Canadian Mounted Police - Onion Lake Detachment
Onion Lake (Saskatchewan)
CR-04 - SP-CK-04
Temporary full-time position
$57,217 to $61,761

For further information on the organization, please visit Royal Canadian Mounted Police

Closing date: 5 November 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application.

The RCMP is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to self-declare if you belong to one of the four Employment Equity groups: women, Aboriginal Peoples, persons with disabilities, or members of visible minority groups. You will find the self-declaration form within the online job application.

Duties

CR-04 Detachment Services Assistant: Provides administrative, financial, and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. Provides front counter and telephone assistance, services and information to the general public.

Work environment

WHO ARE WE?

The RCMP is Canada’s national police service. In addition to Regular Members (police officers), the RCMP hires public service employees and civilian employees to carry out crucial operational and administrative functions.

Saskatchewan RCMP is committed to providing the most efficient and effective policing services possible. Employees of Saskatchewan RCMP work in a wide variety of areas to support officers at all levels of policing and play a critical role in delivering services to our communities – including at 80 detachments across the province.

The RCMP is committed to building a diverse workforce reflective of Canadian society and providing a safe and barrier-free workplace.

WHO ARE YOU?

A career with the Saskatchewan RCMP may be right for you if you…

• Want to make a difference by engaging in meaningful work
• Thrive in a dynamic, ever-changing work environment
• Want to acquire new skills and knowledge through career development opportunities

WHAT DO WE OFFER?

• Attractive compensation package:
o Fair wage
o Health/dental plans and a great pension plan
o Flexible working arrangements, vacation, medical and other types of leave to
achieve work-life balance

• Continuous learning and advancement:
o Access to various provincial and national employee networks
o Access to internal Virtual and in-person courses, conferences and workshops
o On-the-job training, in the form of coaching and mentoring

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated, mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

The work is performed in a confined/restricted workspace as employees are exposed to secret and sensitive information. The information must not be shared outside the confines of the work unit.

Intent of the process

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

In support of achieving a diversified workforce, consideration will be given to candidates self-identifying to the following employment equity group: aboriginal peoples

Temporary full-time position
A pool of qualified candidates may be created and used to staff full-time indeterminate and term positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or employer- approved alternatives.
*Two years of secondary school is typically completion of grade ten.

Degree equivalency

Experience providing administrative support services

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience providing administrative support within a comparable policing environment

Experience with emergency support services such as providing support for emergency calls, emergency medical response services, or community emergency response teams

Experience using the Canadian Police Information Centre (CPIC)

Experience using the Police Reporting Occurrence System (PROS)

Experience interpreting and processing court documents

Willing and able to work in a busy police environment, which could include exposure to unsettling and/or graphic material

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to provide financial support services

Prioritizing

Oral communication

Written communication

Working effectively with others

Thinking things through

Showing initiative and being action-oriented

Demonstrating Integrity and Respect

Dependability

Conditions of employment

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Provide concrete examples related to the experience:
•Choose examples that illustrate a high degree of complexity and difficulty and have sufficient impact to allow you to illustrate the extent and depth of your experience.
•Examples should include the date or period when the situation occurred, the context, your role and the outcome.
•If you have talked about an experience within a team, separate your role from that of others.

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. We cannot make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience. The screening questions are the primary source of information the screening board may use and your resume may only be used as a secondary source to verify information.

Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card.

Testing/interviews will be conducted at the location of the employer's choice.

Acknowledgment of receipt of applications will not be sent. We thank all applicants for their interest in this position however, only those selected for further consideration will be contacted.

Candidates may be required to pay for all assessment and travel expenses.

Written communication will be assessed throughout the application, including screening questions and resume.

Volume management strategies such as random selection, top-down approach, or use of asset qualifications may be used. If you meet any of the asset qualifications (other qualifications), please be sure to provide detailed responses in the screening questionnaire

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, on-line activities, alcohol and/or drug use, etc.

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.


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