We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.
Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.
You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.
Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.
SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.
Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.
SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.
SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network
A pool of partially qualified candidates will be established to staff positions with various tenures, various language requirements and various security requirements within Shared Services Canada.
Positions to be filled: Number to be determined
Your résumé.
EDUCATION:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
EXPERIENCE:
EX1. Experience providing Information Technology (IT) Infrastructure Operational support.
EX2. Experience providing advice regarding Information Management/Information Technology (IM/IT) issues or IM/IT incidents.
EX3. Experience in IT technical investigations, analysis, or providing support on IM/IT issues or services.
OPERATIONAL REQUIREMENTS:
- Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.
- Availability, willingness and ability to work overtime as required.
- Availability, willingness and ability to work shift-work.*
*Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings and weekends and offering additional financial incentives.*
- Availability, willingness and ability to work virtually.
Various language requirements
- English Essential
- Bilingual imperative BBB/BBB
Information on language requirements
COMPETENCIES:
CO1. Demonstrating integrity and respect
CO2. Thinking things through
CO3. Working effectively with others
CO4. Showing initiative and being action-oriented
CO5. Communication
CO6. Client Focus
ASSET EXPERIENCE:
AE1. Experience in providing support to users of IT service management (ITSM) processes* or ITSM tools or delivering ITSM operational activities.
* IT service management processes refers to one or more of the following : Incident Management, Change Management, Service Asset and Configuration Management, Event management and monitoring, Problem Management, Request Fulfillment, Service Desk, Knowledge Management, IT Service Continuity.
ORGANIZATIONAL NEEDS:
- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.
SECURITY:
- Enhanced Reliability Status with Secret security clearance
OTHER:
- Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.
- Availability, willingness and ability to work overtime as required.
- Availability, willingness and ability to work shift-work.*
*Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings and weekends and offering additional financial incentives.*
- Availability, willingness and ability to work virtually.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Information on employment equity
At SSC, we recognize the importance of learning and support for career development. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.
The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.
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📢 𝗪𝗵𝗲𝗻 𝘆𝗼𝘂 𝗽𝗿𝗲𝗽𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻: 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝘁𝗵𝗲 𝘀𝗰𝗿𝗲𝗲𝗻𝗶𝗻𝗴 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗿é𝘀𝘂𝗺é 𝗮𝘀 𝗶𝘁 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗽𝗶𝗲𝗰𝗲𝘀 𝗼𝗳 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝘄𝗲’𝗹𝗹 𝘀𝗲𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂:
✍ Highlight your achievements, and be clear about your experience and your education. This is the time to brag!
✍ Be specific about roles you've occupied and/or projects you’ve worked on.
✍ If you've had roles related to this position, tell us about it!
✍ Your evaluation will begin the moment you apply.
WHEN YOU APPLY:
▻ You must meet all essential qualifications in order to be appointed to the position.
▻ Other qualifications may be a deciding factor in choosing the person to be appointed.
▻ Some essential and other qualifications will be assessed through your application.
📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).
📢 Résumés will only be used as a secondary source to validate the merit criteria.
NOTES:
1. Candidates are entitled to participate in the appointment process in the official language of their choice.
2. In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. The ability to communicate effectively in writing could be assessed throughout the process.
3. Candidates are required to meet the essential qualifications. Depending on the requirements of the positions being staffed from this process, for current or future vacancies, the asset qualification, operational requirements and organizational needs may be applied at any time during this process.
4. Volume Management strategies may be used.
5. Candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.