Duties
Duties
9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.A 9-1-1 Police Dispatcher has two primary roles:• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or eventAs the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need.

Intent of the process
The immediate need is to staff 1 position on a term basis. A pool of candidates may be established and may be used to staff similar positions within the RCMP on an indeterminate basis or specified period (including term, acting appointments or assignments). This pool may also be used to staff similar positions, with various language and security requirements.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
"All job applications must be submitted through thehttps://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page2440?fromMenu=true&toggleLanguage=en system. Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Charlottetown, P.E.Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs. **PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page2440?fromMenu=true&toggleLanguage=en PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE. **WE USE THE INFORMATION GENERATED BY THR SYSTEM FOR CONTACT AND SCREENING PURPOSES, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: http://www.cicic.ca Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. To Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): **The use of AI is prohibited.You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools) (for example, Copilot, ChatGPT, or any other form of AI.)You may be asked to explain or elaborate on your answers in a follow-up interview. Any violation may be investigated and result in serious consequences, including the rejection of your application. ""***It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.*** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.**For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION."

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Reliability Status security clearance - of the RCMP.All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use. • Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

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OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

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EDUCATION:
A secondary school diploma, or employer-approved alternatives (See NOTE)NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

OCCUPATIONAL TRAINING:
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)
or
Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy****The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

COMPETENCIES:
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork

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Applied / assessed at a later date

English essential

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Learn more about preference to veterans.

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